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Adeera Clinic

TERMS & CONDITIONS

Please be aware that by making an appointment you acknowledge and agree and abide by these terms and conditions.
ADEERA reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any provisions below.


Booking appointments
Pre-booking your appointments at ADEERA is essential. To avoid disappointment, we recommend you book your appointment in advance by our online booking system. Any last minute cancellations will be posted on our social media Instagram pages.


I understand things can come up unexpectedly and sometimes out of your control but late changes, cancellations and no shows not only effect me but also my other clients who miss out on bookings.
By proceeding with my booking I confirm that I understand and agree to the following terms and conditions:

 

  • All clients must be 18+ years old at the time of treatment.

  • We are not able to treat those who are medically unwell for treatment or have any contra-indications on the day. (Please see Consent Information for list of these)

  • We do not offer refunds of deposits, or any payments made to ADEERA, after your treatment has been carried out, under ANY circumstances. So please do not ask.

  • Deposits are Strictly Non Refundable under any circumstances, we can however reschedule your appointment if 48 hours notice is given.

  • If you do not turn up for your appointment please note your deposit will not be able to be refunded and you will be required to pay in full upfront for your next appointment.

  • If you wish to change your appointment to another day/time and less than 48 hours notice is given unfortunately I will have to ask for another deposit to secure your next booking as this has prevented this slot from being filled by another possible client.

  • We understand things can delay your arrival. We do expect you to leave time for any delays which may occur and take responsibility for arriving on time.

  • If you arrive late we may have to reduce your treatment time if this occurs.

CONSENT – BOOKING AN APPONTMENT AT ADEERA AUTOMATICALLY GIVES YOUR CONSENT. PLEASE ENSURE YOU HAVE READ OUR CONSENT FORM THOROUGHLY. AS WE WILL NOT BE LIABLE FOR ANY MISHAPS AFTER THE TREATMENT HAS TAKEN PLACE.


Cancellations
We understand life can sometimes take over and things can happen out of our control. You are able to cancel and reschedule your appointment within 48 hours. 


Refund Policy – Products
We cannot give refunds on any products due to personal hygiene and health and safety reasons. If there is a fault with the product, we will send it back to the supplier for review. 


Refund Policy – Services
All of our treatments are carried out by qualified and professional therapists. If you have had a treatment that you are unsatisfied with, please bring it to the attention to the therapist or a manager and follow the complaint procedure (detailed below). We do not under any circumstances, give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.


Complaints Procedure
It is our objective to ensure that every client is delighted with the services and experience at Adeera. However, we recognise that on occasion things can go wrong. If this does happen we will try to ensure that we out things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are unhappy with the service you received.
We will ensure that all complaints are followed through, documented and when appropriate, action taken to prevent a reoccurrence. The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.


All complaints need to be documented in writing via email to adeera_official@outlook.com. Please provide as much detail as possible, including details of your treatment, date, time and nature of your complaint. Your complaining will be assessed and we aim to get back to you within 5 working days of receiving your complaint in writing.

 

Illness
We realise that sometimes as sudden illness can prevent you from giving 24 hours cancellation period. Please be aware the non refundable deposit will still be taken. But you will not be required to pay in full for the next booking.


Children
For health and safety reasons, we understand that sometimes you have to bring children along to your appointment which we don’t mind as long they are closely supervised and kept occupied during your time in the salon.


Client Questionnaire and Health Conditions
All new clients will be requested to complete client cards relevant to the treatments, before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which may affect us carrying out your treatment.
It is your responsibility to let us know of any change in circumstances before your treatment goes ahead. We also reserve the right to ask you to complete an up to date form every six months, so that we can update our records.


Age Restrictions
You must be 18 or over to receive treatments with us, or have signed parental consent.


Smoking
Please note that it is illegal to smoke anywhere in the Salon.


Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.


Mobile Phones
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.


Loss or Damage of Personal Property
Please keep your personal belongings with you at all times and leave valuables at home.


Therapist/ Staff Illness
Unfortunately, we may have to cancel or reschedule your appointment due to therapist/staff illnessand emergency. We will notify you as soon as possible if this were to happen by calling you or by email.


Pricing
While we endeavour to keep our website and price lists updates, treatment prices are subject to change without warning.
 

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